Refund policy

Last Updated: 27/02/2024

Thank you for shopping at heavenofhomes.com. We appreciate your business and want to ensure you are completely satisfied with your purchase. Please read our Return and Refund Policy carefully.

1. Returns:

1.1 Eligibility:

  • We accept returns on eligible items within 7 days from the date of delivery.
  • To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as received.

1.2 Non-Returnable Items:

  • Certain items, such as customized orders, are not eligible for return.

2. Refunds:

2.1 Processing Time:

  • Once your return is received and inspected, we will process your refund within 7 days
  • Refunds will be issued to the original payment method used for the purchase.

2.2 Partial Refunds:

  • In some cases, partial refunds may be granted for items with obvious signs of use or that are not in their original condition.

3. How to Initiate a Return:

3.1 Contact Us:

  • To initiate a return, please contact our customer support at [contact@heavenofhomes.com] with your order number and details about the item you wish to return.

3.2 Return Authorization:

  • Once your return request is approved, you will be provided with instructions on how to return the item.

4. Shipping Costs:

4.1 Return Shipping:

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

4.2 Original Shipping Costs:

  • Original shipping costs are non-refundable.

5. Damaged or Defective Items:

5.1 Replacement or Refund:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including any associated shipping costs.

6. Exchanges:

6.1 Product Exchanges:

  • We do not offer direct exchanges. If you would like to exchange an item, please initiate a return and place a new order for the desired item.

7. Cancellation Policy:

7.1 Order Cancellation:

  • Orders can be cancelled within 12 hours of purchase. Please contact us promptly if you wish to cancel your order.

8. Contact Information:

If you have any questions or concerns about our Return and Refund Policy, please contact us at [contact@heavenofhomes.com].

Thank you for choosing heavenofhomes.com!